Cancellation, Refund, and Hold Policies

Over the years we have been so fortunate to build an amazing community based around one heck of an effective fitness program.  That said, we know sometimes things change which makes it necessary for you to change your membership.  Because of our close relationships sometimes those conversations are not simple and we want to make them fair for everyone.  We do this by sticking to the same policy for everyone no matter the circumstance or the love we have for them.

CrossFit Policies

Adult Membership Cancellations

All cancellation requests must be processed through: http://crossfitscicoh.com/cancellation/.  You are welcome to call, email, or talk to us in person, but to officially start the cancellation process, please follow the link.

MONTHLY MEMBERSHIPS

If you are on a monthly membership, please fill out the cancellation form via the mentioned link at least 30 days before you’d like to cancel.

LEGACY CONTRACT MEMBERSHIPS

We used to have contractual memberships done as 3 month, 6 month, or 12 month commitments that renew at the end of the contract.  If you would like to cancel one of these memberships at the end of the contract, simply give us a heads up 30 days before it expires.  If you would like to cancel mid contract, the policy, as stated in the membership agreement is a 30 day notice and $200 cancellation fee.

NOTE: ONCE YOU CANCEL A LEGACY MEMBERSHIP IT WILL NOT BE OFFERED AGAIN IF/WHEN YOU COME BACK.

Moving Exception: If you are moving 15 miles away, we simply need a 30 day notice and you are exempt from any fees.

Medical Exception: Unfortunately in life, medical issues can happen.  The good news is we can scale almost anything in class and also have options for 1:1 work if needed. We will put your membership on hold for up to three months. 

After that time period, if you choose not to return in either a personal training or group training fashion, we will simply cancel you if you are on a monthly membership or adjust your membership to the correct length of time and charge the difference if you are on a legacy contract.  Example: if you signed up for a 6 month membership at ($209/month) but only made it through three months, we will act as if you signed up for 3 months ($229/month) and charge the difference.

Youth Membership Cancellations

All cancellation requests must be processed through: http://crossfitscicoh.com/cancellation/.  You are welcome to call, email, or talk to us in person, but to officially start the cancellation process, please follow the link.

Our teen memberships are a month to month, renewing membership for three days a week.  We know sports are in season and out of season, so to cancel, simply let us know the month before to cancel.  No current month charges will be refunded.  We are not responsible for forgetting to cancel memberships.

Our middies and juniors memberships are done on the session basis.  We do not refund or prorate based on amount of attendance.

Hold Policies

The only holds we place on memberships are medical holds, described in the section above.

Refund Policies

If we accidentally charge you for something please let us know! It doesn’t happen often but we want to rectify it immediately!

Other than that there are no refunds.  We will do our darndest to make sure you would never want one anyway!